1. No cash refunds, exchange only

2. Exchange will only be done if the product is damaged in shipping.

3. Replacement will be done with a product of equal value of your choice. Should you not choose a product (or your choice not be available) for exchange, we will pick one of equal or grater value for you.

4. To get an exchange, you must return the original (damaged) product to us (customer is responsible for return shipping cost, we will pay to have the replacement product shipped to you).

5. The returned product must include a copy of notification to shipping company (example; USPS) of receiving the product damaged.

6. No exchange will be done without prior exchange approval by YourDesign2. So, be sure to contact us right away if you need to exchange a product.

7. Exchange request must be received by us via. e-mail no later then 5 days from your receiving the product.

8. Exchange for products not received must be made within 5 days of delivery date. We reserve the right to confirm delivery prior to making exchange. Customer is responsible to file a claim with the shipping company (example; USPS) and provides us with verification of claim.  We are in no way liable for products not received due to customers providing us with improper mailing address and/or instructions.

Note:

All our products are collectables and most are in excess of 10 years old. Be sure to check the product condition posted with each item and the large photo for each product prior to ordering. Neglecting to do so on your part does not qualify you for exchange.

1. Refunds will only be given if we fail to provide you with the product/service agreed upon in written agreement.

2. Refund must be requested in writing via. e-mail within 5 days of completion of your product/service.

3. Customer must allow us to attempt to correct any problems prior to any refunds being made.

4. No refunds will be given for search engine submissions. We can only submit your site, we can not guarantee that it will get listed.

5. No refunds will be made in any way on purchase of domain names and/or hosting service. These services have to be paid in advance by us. Once purchased, they will remain ours. We will transfer domains and/or external hosting services to you if you would like. But there will be a small fee to cover our additional expenses and/or time to make the transfer. Request for transfer must be made at same time as original request for refund. Request made after the original refund request will be denied.

6. Refunds can take up to 4 weeks, depending on your choice of payment.

7. Refunds will only be given in the form of a money order or check. We will not do charge backs to credit cards or cash refunds.

Note:

Web design and graphic design is a tuff area, not everyone will like the same things. Therefore there will be details to work out on any website/graphic that someone designs for you. We work hard to keep them to a minimum. We will do everything in our power to satisfy you with our service. We ask that if you have any dispute, you allow us to work together. We understand that not all situations can be worked out, however we do require that an attempt be made on both ends prior to making any refunds. Your failing to make an attempt to resolve any issues that your refund request is based upon will result in denial of refund.